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GMS Summit: The Festival

Laptop screen shows a festival map with stages and activity areas.

Strategist & Copywriter

Connection beyond imagination

The GMS Summit brings together more than 7,000 Facebook employees who are part of its Global Marketing Solutions team. It’s a time to reconnect, talk priorities, network and be inspired. In 2020, for the first time ever, the Summit was forced to go virtual due to the pandemic. And 12 months later, Facebook found itself still at home (many in locked down) craving connections and contact.


That’s why the theme for 2021 was “Reconnect,” with the goal of reconnecting the audience back to the GMS community, with the organization’s mission, and with themselves. Facebook wanted more than a single viewing experience, it wanted to create something that could be shared amongst all attendees to really create a feeling of connection. To bring that to life, we created an experience that evoked a total digital festival experience, channeling energy, togetherness and discovery. The result was a 360-degree engagement extravaganza at every turn.


Our team mapped out the entire attendee journey, making sure we touched festival goers at every turn.


We built a creative approach around the emotional and aesthetic elements of a festival, "stages" to host digital content, digital line up posters, maps, tickets and wristbands and designated virtual spaces for socializing. Leveraging private GMS channels on Facebook’s Workplace and Instagram platforms.


From inspiring talks to celebrity sit downs to entertainment by internet sensations, participants were left with moments of surprise and many, many delights.


Roles

Agency: Jack Morton San Francisco


Executive Producer: Jessica Behmoiras


Creative Strategy: M. Murphy, A. Santiago


Content Strategy: A. Santiago


Copywriting: R. Sanderlin, A. Santiago

Immersive, Interactive, Multisensory Experience

Show More

    Star Power With Purpose

    Raw With Ali Wong

    Real Talk With Trevor Noah

    Real Talk With Trevor Noah

    One of the world's top comedians and actresses, Ali Wong brought her unique sense of humor with a side splitting take on motherhood during the pandemic. Her vulnerability and honesty was a hit with team members around the world.

    Real Talk With Trevor Noah

    Real Talk With Trevor Noah

    Real Talk With Trevor Noah

    No one expected for Trevor Noah to bring the house down like only he can. He kept it real, pushing on important movements like Black Lives Matter and the role of platforms like Facebook and Instagram. Yet, his charm was addictive.

    Gamification & Engagement at Our Core

    Not another company event. (No, seriously. This was like no other event.)


    The key part of our event and content strategy was to engage over 7,000 Meta employees in interactive ways that leveraged their internal tools, which was a great way to leverage the company's features to gamify the two-day festival across multiple timezones.


    This has been one of the most complex and rewarding projects in my career because the scale, interactivity and immersion requirements were unlike any other project.

    The Experience Was a Sensation

    Over nine hours of content featuring 46 speakers from both inside and outside the organization was released over two days – in both video and audio formats for optional on-the-go listening. Segments received over 30,000 views of recorded and live moments. Most spent an on average 29 minutes watching content, a 32% increase over the previous year, demonstrating that a year later (and a lot of virtual content later), the organization could keep audiences captivated.

    Significant Engagement Increase

    We achieved almost 500% in comments and almost a 150% rise in reactions. And an internal social good campaign supporting coronavirus relief received over $10,000 in donations. (If that isn’t a way to reconnect, then what is?)

    Copyright © 2026 Alex Santiago - All Rights Reserved.

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